Department Directors

Rosalind Artis

Director of Residential Services, West Region

Rosalind began her career in the early 1990’s serving individuals with developmental disabilities. Since 2008, she has served at QSAC as a Director of Residential Services. Currently, Rosalind oversees residential services for the west region. She has served as a Manager level administrator for over 20 years. As Director of Residential Region 2, she oversees residential care for individuals living in eight of the QSAC homes and two apartments. Rosalind works to ensure all families have access to quality care.

Timothy Burke, M.P.A.

Director of Administration

Timothy Burke joined QSAC in early 1996 as Administrative Assistant to the Executive Director and currently serves as the Director of Administration. He received his Bachelor’s Degree from New York Institute of Technology and received his Master's in Public Administration from Baruch College.

Rocio E. Chavez, MA., M.S.Ed., BCBA., LBA

Clinical Director of After School Programs

Rocio E. Chavez joined the Quality Services for the Autism Community (QSAC) in 2007 and is currently the Director of After School and After Day Programs. This includes the social skills programs for individuals with high functioning autism and QSAC’s parent training program. Rocio also oversees QSAC’s ABA private insurance program. She has assisted in the design and implementation of staff training protocols and student curriculums. Rocio holds a Master’s degree in Clinical Behavioral Applications from Queens College, and a dual master’s degree in General and Special Education, Birth-Grade 2 from Touro College. She is a board certified and NYS licensed behavior analyst. Rocio has provided clinical consultations in schools, home based settings, provided consultation for the Broadway play The Curious Incident of The Dog in the Nighttime, and for the creators of Bluebee Pals. Rocio has co-authored a chapter in the book Behavioral Detectives: A Staff Training Exercise Book in Applied Behavior Analysis. She has presented on various topics at The New York State Association for Behavior Analysis (NYSABA) convention as well as The Association for Behavior Analysis International (ABAI) convention. Rocio has conducted research on self-management training in preschoolers with autism and stimulus-stimulus pairing. She has worked with children and adults on the autism spectrum for over fifteen years.

Lou Costa

Director of Information Technology

Lou Costa currently serves as the Director of Information Technology at QSAC. He received his Bachelor’s degree from the State University of NY at Albany and received his Master’s degree from L’Universita’ degli studi di Firenze and Middlebury College. He is a Microsoft Certified Systems Engineer as well as a Certified Data
 Protection Specialist and is a member of several I.T. Committees with OPWDD 

Dita DeSena, M.S.Ed., BCBA

Director of After School Programs

Ms. DeSena has been with QSAC over 14 years. She began her career at QSAC as a therapy assistant at the After School Program. During her tenure at QSAC, Ms. DeSena has held several positions, including Group Leader, Staff Trainer, Behavior Evaluator, Coordinator, and Assistant Director. She became the Director of After School Programs in November 2007. As the Director of After School Programs, Ms. DeSena strives to provide the best possible services to the students enrolled in the ASP, and a positive and supportive work environment for the staff members.

Danielle Dieterich, M.A., JD

Director of Family Services

Danielle Dieterich joined QSAC in 2019 and currently serves as the Director of Family Services overseeing Community Habilitation and Respite services.   Danielle earned her Master's Degree in Psychology from CUNY John Jay College and her Juris Doctor from Touro College Jacob D. Fuchsberg Law Center where she participated in the Disability Rights Clinic. Danielle has over 15 years of experience supporting individuals with Autism in both clinical and administrative roles in residential and community-based settings. 

Vashon Dorsey

Director of Day Habilitation Programs

Vashon Dorsey joined QSAC in late 1995 as a Habilitation Specialist for the After School program. During his tenure, Vashon's tenacity and perseverance earned him various positions including Residential Manager, After School Program Coordinator, Day Habilitation Program Coordinator, Assistant Director and Director of Day Habilitation, respectively. Vashon's varied experience, eagerness to problem solve, integrity and authenticity are qualities he strives to impart onto his team. Vashon is motivated to continue to remain a positive resource to families and individuals served through QSAC. Vashon Dorsey studied Business at City University of New York, York College.

Kristen DuMoulin, Ph.D., BCBA, LBA, SAS

Director of Clinical Services, Children's Programs

Dr. Kristen DuMoulin has been a devoted professional to the field of special education and individuals with autism since 1995. She joined Quality Services for the Autism Community (QSAC) in 2002 and is currently the Director of Children's Clinical Services, where she is responsible for managing the clinical and administrative aspects of the Early Intervention (EI), Special Education Itinerant Teachers (SEIT), Special Education Teacher Support Services (SETSS) as well as the CPSE and OPWDD evaluation programs. She also oversees QSAC’s ABA private insurance program and is a lead instructor for the AutismEdu training program. Dr. DuMoulin is a Board Certified Behavior Analyst (BCBA), and is a licensed behavior analyst in New York State. She is also a permanently certified New York State Special Education Teacher and School Administrator. Dr. DuMoulin received her doctorate degree from the University of California, Los Angeles (UCLA) Psychological Studies in Education program. Her studies focused on the social and cognitive deficits of children with autism and her master's degree thesis, which examined the relationships between general education teachers, typically developing peers and 2nd and 3rd grade inclusion students with autism, was published in the Journal of Autism and Developmental Disorders[1].

Dr. DuMoulin is a devoted professional to the field of special education and individuals with autism. She is also an Adjunct Assistant Professor having taught courses in Autism Spectrum Disorder, Inclusion, and Teaching Strategies and Behavioral Supports. In 2012, she was part of the committee which developed the curriculum for the nation’s first online Bachelor of Arts program in Disability Studies. Her previous professional positions have included devising behavioral and habilitative goals for adult day programs, providing initial assessment and evaluations at an Autism Clinic, teaching school-aged children with severe behavior problems, providing in-home behavioral consultant for families and ABA service providers, and providing direct ABA services and supervision to children with ASD.

[1] Robertson, K., Chamberlain, B., Kasari, K. (2003). General Education Teachers' Relationships with Included Students with Autism. Journal of Autism and Developmental Disorders, 33 (2), 123-130

Yelena Dzhavarova, CPA


Yelena Dzhavarova is Controller at QSAC. In her role, Yelena is responsible for the day to day operation of the Fiscal Department.  Prior to joining QSAC, Yelena served as the auditor for Grassi & Co and Loeb & Troper LLP where she audited not-for-profit organizations, such as special needs, foster care, child welfare, healthcare, and educational organizations. Yelena received a Bachelor in Accounting from Queens College CUNY and became a licensed Certified Public Accountant in 2011.    

Scott Graham

Director of Special Projects

Scott Graham started his career at QSAC as Assistant Director of Human Resources. He received a Bachelor of Arts degree in Mathematics from Mercyhurst University and currently serves as Program Director, working with the Transportation Department. Other project work includes training 
implementation and policy development.

Yakov Griman

Director of Facilities

Yakov Grinman has more than 25 years of growing managerial responsibility in the field of facilities management in health care and rehabilitation settings. He has managed a full range of facilities services for acute care, long term care, and rehabilitation facilities. Yakov has managerial and hands-on expertise in engineering, maintenance, safety and life safety, construction and renovation, property management, regulatory compliance. He holds a Master's Degree in Electrical Engineering. Prior to QSAC, Yakov served as the Director of Facilities Management and Physical Plant at ACLD- Adults and Children with Learning and Developmental Disabilities in Bethpage NY.

Susan Lichtman, PHR

Director of Human Resources

Susan Lichtman serves as the Director of Human Resources at QSAC. She originally joined QSAC in 2014 as the Assistant Director of Human Resources. Prior to joining QSAC, Susan served as the Human Resources Director for the Cerebral Palsy Associations of New York State and the Manager of Administration for the National Hemophilia Foundation. Susan graduated from Brooklyn College with a Bachelor of Science in Psychology and has earned the Professional in Human Resources® (PHR®) certification.

Lindsay Maffei-Almodovar, PhD, BCBA-D, LBA

Director of ABA Training Development

Dr. Maffei-Almodovar serves as the Director of ABA Training Development at QSAC. She is a NYS certified special and general education teacher and a board certified (doctoral level) and NYS licensed behavior analyst and has worked in the field of education for 18 years. Dr. Maffei-Almodovar joined QSAC in 2011 as an ABA coordinator at the Douglaston Preschool where she began working on staff training initiatives. She went on to develop a cohesive staff training model across the QSAC school programs as ABA Training Coordinator. Dr. Maffei-Almodovar received her Master’s degree in early childhood education from Brooklyn College and her PhD in psychology (learning processes and behavior analysis) from CUNY Graduate Center/Queens College. Dr. Maffei-Almodovar’s research focuses on staff training in evidence based practice. She has published staff training research in Behavior Analysis in Practice and in the Review Journal on Autism and Developmental Disabilities. She also has published chapters in the Handbook of Evidence-Based Practice in Clinical Psychology and the Handbook of Crisis Intervention and Developmental Disabilities.

Scott Maldonado

Director of Quality Assurance

Scott Maldonado began his career in 1997 working in QSAC’s first group home as well as in the day habilitation and community habilitation programs. He was promoted to Residential Manager and subsequently promoted to Assistant Director of Residential. In 2004, Scott moved to the Quality Assurance Department where he moved up to Director of Quality Assurance. As Director of Quality Assurance, he oversees the investigative, compliance & training aspects of the agency.

Cynthia Martinez, M.S.Ed., M.S., BCBA, LBA, SBL

Director of the Whitestone Day School

Cynthia Martinez serves as the Day School Director at our Whitestone location. Initially, Cynthia started as a service coordinator with QSAC in 2006. In 2008, she joined the team at the Whitestone Day School as a Special Education teacher and was subsequently promoted to ABA Coordinator in 2013. Cynthia has a Bachelor's degree in Psychology from Hunter College, City University of New York, a Master's degree in Special Education from City College, City University of New York, a Master's degree in School Building Leadership from Touro College, and a Master's degree in Applied Behavior Analysis from St. Joseph's College. She holds professional certifications as a New York State Special Education Teacher and School Administrator. Cynthia is a Board Certified Behavior Analyst (BCBA), and is a licensed behavior analyst in New York State (LBA).

Karen Motter, R.N.

Director of Nursing

Karen Motter graduated Adelphi University, with Honors, in 2006 with a Bachelors of Nursing degree. Karen has over 6 years of EMS experience and was a Nurse Manager for the Acute Rehab Department at Mercy Medical Center. She has worked in long term care in various areas for the past 20 years.

Brian Owens, M.A.

Director of Residential Services, East Region

Brian Owens currently serves as the Director of Residential Services for Region 1 at QSAC. He holds a Master’s in psychology and has worked as an administrator in the field for a number of years in both clinical and operational capacities.

Anthony Pavlacka, M.A., BCBA, LBA

Director of Clinical Services, Residential

Anthony joined the QSAC team in July 2020 as the Director of Clinical Services for all residential programs. Anthony earned his Bachelor of Arts in Psychology from Concordia College (New York) and his Master of Arts in Educational Psychology from New York University. Anthony completed his coursework in Applied Behavior Analysis through Florida Institute of Technology, eventually earning his BCBA credential. Anthony is a Licensed Behavior Analyst (LBA) in New York State. Anthony has a demonstrated track record across clinical and operational areas of human services. He has been committed to providing service and supports for children and adults with intellectual and developmental disabilities for over 10 years. Anthony is passionate about Organizational Behavior Management and applying the science of behavior analysis across wide areas of human services, pinpointing critical results and outcomes, and identifying the employee behaviors that reliably produce sustainable organizational success, all while bringing out the very best in people.

Asunta Poonai, M.A.

Director of Residential Services, Central Region

Asunta Poonai began her career in 1995 serving individuals with Intellectual Disabilities. She received her Masters Degree in Urban Studies/Public Administration in 2005 from the City University of New York, Queens College. Over the past 13 years she has served in an upper administrative role where she over saw the operations of both Residential and Day Habilitation Programs. In April 2015 she joined QSAC as the Residential Director of Region 3.

Susan M. Silvestri, Ph.D., BCBA-D, SAS, LBA

Director of Bronx Schools

Susan joined QSAC in August of 2016 to serve as the Director of our new school in the Bronx/ She earned a B.A. in Psychology from Smith College, an M.A. in Special Education and Behavior Disorders from Columbia University Teachers College, and a Ph.D. in Special Education from The Ohio State University. She holds permanent certifications as a New York State Special Education Teacher and School Administrator and Supervisor, as well as national BCBA-D certification and Licensure as a Behavior Analyst (LBA) in New York State.

Joe Traegler, M.S.Ed., SBL

Director of Preschool

Joe currently serves as the Director of the Preschool and Early Childhood Center at QSAC. Joe began working at QSAC’s Preschool as a teacher in 2002. Three years later, he would be promoted to the position of Clinical Supervisor of the Preschool overseeing the writing and implementation of students’ IEPs amongst other responsibilities. In 2015, he became Director of the program and now works to ensure that the Preschool’s educational services and practices are of the highest quality and fully compliant with all regulatory policies. Joe graduated Magna Cum Laude from St. John’s University with a B.A. in Elementary Education before returning for an M.S. in Early Childhood Special Education.

Oleg Urman, M.A.

Director of Payroll

Driven by QSAC's mission, Oleg takes pride in providing payroll services of the highest quality possible to support our workforce, the company's greatest asset. As the Director of Payroll, Oleg and his team oversee all aspects of payroll administration. With his vision and proactive approach, Oleg and his team have enhanced payroll processes that have a proven success record in establishing more organized, systematic, methodical, and efficient payroll processes and operations. Oleg's leadership and accurate interpretation of payroll needs along with the strategic and innovative input in delivering productive results have elevated the efficiency and effectiveness of payroll, departmental and organizational needs.

In addition to Oleg's payroll accolades and substantial payroll experience, Oleg holds a Master's degree in Organizational/Industrial Psychology (organizational behavior and design track) from Brooklyn College, City University of New York. He has been with QSAC for over 13 years starting as Internal Auditor in 2008 with the payroll team.

Lauren Zompanis, M.A.

Director of Day Habilitation Programs

Lauren serves as the Director of Day Habilitation Programs at QSAC.